Effectiveness of Second Life virtual Learning Environment for Language Training in Hospitality and Tourism


  • Nguyen Ngoc Vu Hoa Sen University
  • Vo Thuy Linh Sai Gon University, Vietnam
  • Nguyen Thi Thu Van Sai Gon University, Vietnam
  • Nguyen Thi Hong Lien Hoa Sen University, Vietnam




Virtual learning, SL, language education, hospitality, tourism, ESP


Virtual Learning Environment (VLE) systems have been widely used in higher education as an effective e-learning platform. With its large user community and virtual facilities in various disciplines, including education, recreation, tourism, business, etc. Second Life (SL) has become one of the most dominant VLE systems for hospitality and tourism training. With better student devices and a faster internet connection, language education in Vietnam recently saw soaring interest in using SL for training, especially in an ESP area like English for hospitality and tourism. However, there is still very little research on the effectiveness of SL VLE for language training in hospitality and tourism. This fifteen-week quasi-experimental study was conducted on two classes (n = 81) in order to investigate the effectiveness of SL VLE for language training in hospitality and tourism with a focus on speaking skills. The instruments included English speaking tests, an attitudinal questionnaire, and a semi-structured interview. The findings of the study indicated that language training activities in SL positively contributed to students' language proficiency progress. Besides, students have positive perceptions about the use of SL VLE in their training. It is recommended that language training programs in hospitality and tourism make more substantial use of virtual restaurants, hotels, resorts, and entertainment places in SL to enrich students' learning experience. Hospitality and tourism training institutions should spend resources on formal SL VLE training for teachers and students and build their SL facilities.

Author Biographies

Nguyen Ngoc Vu, Hoa Sen University

Associate Professor Dr. Nguyen Ngoc Vu is a Vice-President, Hoa Sen University, Vietnam, and Chairman of STESOL founded by the Association of Vietnam Universities and Colleges. With training experience from more than 25 countries, his main expertise is building digital transformation competency and providing consultation services to higher education institutions and businesses across Vietnam. He won the Vietnam Technology Innovation Award in 2012 and was recognized as a Microsoft Innovative Educator (MIE) Master Trainer in 2014.

Vo Thuy Linh, Sai Gon University, Vietnam

Vo Thuy Linh is a lecturer at Sai Gon University. She is also a Ph.D. Candidate at Hue University, Vietnam. Her research interests are including mobile-learning and technology anhanced language teaching.

Nguyen Thi Thu Van, Sai Gon University, Vietnam

Nguyen Thi Thu Van is lecturer of English at Saigon University, Vietnam. Her research interests
include English phonetics and phonology, language teaching methodology and educational

Nguyen Thi Hong Lien, Hoa Sen University, Vietnam

Nguyen Thi Hong Lien is lecturer of English at Hoasen University, Vietnam. Her research interests
include teaching language skills, business English and computer assisted language learning.


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How to Cite

Nguyen, N. V., Vo, T. L., Nguyen, T. T. V., & Nguyen, T. H. L. (2021). Effectiveness of Second Life virtual Learning Environment for Language Training in Hospitality and Tourism. Proceedings of the AsiaCALL International Conference, 533(978-94-6239-343-1), 19–28. https://doi.org/10.2991/assehr.k.210226.003

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